123 Main Street, San Francisco, CA 94122. Like a perfectly tidy room, your resume should be fresh, clean and orderly, says resume expert Kim Isaacs. Your Contact Information Jean Vick 4162 Broadway Avenue Johnson City, TN37601 Mobile: 423-817-7241 E-mail id: firstname.lastname@example.org Employer Contact Information Mr. Richard Dacosta Dreams Hotel 3286 Terra Street She may make beds, take out trash, change light bulbs and perform other tasks to ensure the work is done in a timely and efficient manner. Housekeeping Supervisor Resume Objectives • Highly accomplished Housekeeping Supervisor with over 10 years’ track record, looking for a position with Hilton Hotels and Resorts. Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities. Those at the top of the scale make $54,000, while those at the bottom make $29,000. Engage guests in conversation regarding their stay, property services, & area attractions/offerings. Responds promptly to customer needs & requests for service & assistance. Filled in as Manager when Housekeeping Manager was unavailable. Thorough inspect rooms, Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc, Communicate both verbally and in writing to provide clear direction to staff, Previous hospitality experience in a Three Diamond organization, Four Diamond preferred, A personality that thrives in a fast-paced, customer-oriented environment with a lot of variety, Knowledge of corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property, Basic mathematical skills to prepare moderately complex calculations for financial reporting, Customer Service: Welcome & acknowledge each & every guest in person with a smile, & a friendly verbal greeting. List your housekeeping experience in reverse-chronological order. Must maintain physical and dental requirements for duration of deployment, Knowledge of principles and processes involved in supporting contract responsibilities at an overseas facility, Cross-cultural sensitivity with an international perspective, Excellent organizational and time management skills, Ability to become an active and functioning member of a team, Bachelor ‘s degree, in Hotel and Restaurant Management or Hospitality Management, Must have a proven track record as a Housekeeping Supervisor in a 5 star luxury hotel chain for at least three (3) years, Prepare Housekeeping Attendants job assignments, Issue keys and supplies to Housekeeping Attendants, Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action, Attend daily meetings and receive special instructions, Receive check-outs before reporting them as vacant, Receive special requests from guests and carry them out, Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported, Fill out report and hand over found articles to the lost and found department, Supervise cleaning of guest rooms, corridors and stairwells, Train and assist Housekeeping Attendants and advise Superior about performance, Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained, Inspects and evaluates guest rooms for cleanliness, Reports needs in general cleaning and repairs of general rooms and hallways, Oversees that maid carts are presentable at all times and linen closets are neat, clean, organized and fully stocked, Reports general cleaning needs and maintenance problems in guest rooms, corridors, service areas and linen closets, Assigns room and keys to Guest Room Attendants, Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments, Advises manager or desk clerk of rooms ready for occupancy, Ensures that all lost and found items are promptly turned in to the Security Department, Inventories stock to ensure adequate supplies and issues supplies and equipment to workers, Resolves guest complaints within scope of authority; otherwise refers the matter to management. Promote safe work practices and a safe environment for guests, members and staff, Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions, Promote a cooperative, positive and problem-solving atmosphere at all times, Foster a close working relationship with KRPM Association and Housekeeping, Assist area management with inventory, ordering, office paperwork and are quality walks, Provide staff, training, coaching and performance reviews for the housekeeping team, Celebrate successes and publicly recognizes the contributions of team member, This position will be covering multiple areas as needed, Performs a variety of cleaning/maintenance duties as assigned including but not limited to sweeping, mopping, shampooing, dusting, polishing, trash disposal, replacing light bulbs and window cleaning, Responsible for maintaining the appropriate level of sanitary and cleaning supplies for assigned areas, Ensures that security procedures are adhered to at all times, Furnishes and burnishes floors as required, As applicable, cleans restrooms: Sweeps and mops floors. ), Trains, and supports employees according to their job duties, Responsible for ordering cleaning supplies, Maintains adequate inventory level within budget guidelines, Makes recommendations and suggestions to hire, transfer, suspend, layoff, promote, terminate, recognize and reward employees with in his/her span of control, Responsible for interpreting and enforcing company and departmental policies and procedures to staff. 100+ high-quality, job-specific samples to help you building an awesome Housekeeping Supervisor Resume. Making sure that all Guest Rooms have appropriate supplies and linens in them. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment, Due to the cyclical nature of the hospitality industry, employees will be required to work varying schedules to reflect the business needs of the hotel. For resume help, see our Housekeeping Supervisor Resume Sample Housekeeping Supervisor Cover Letter. Housekeeper cover letter 1 Housekeeping Supervisor. Where incidents do occur they must ensure that they are reported to their line manager, and must cooperate with any investigation as appropriate, Giving personal attention, taking personal responsibility and using teamwork when providing guest service, Listening, apologizing with empathy, finding a solution and following through when resolving guest problems, Providing Yes I Can! A highly experienced Housekeeping Supervisor, who can demonstrate exceptional attention to detail, speed and accuracy in anything she does. Must have the ability to lift up to 40 pounds, Inspects guest rooms, conference rooms and public areas for sanitation; cleanliness; orderliness; proper supply and equipment levels; damage; and related accommodation needs according to legal mandates and unit policies, procedures, rules, regulations and guidelines, Oversees the reporting of room and public area damages and defects to proper maintenance and repair personnel, Orders and maintains stock levels of cleaning and guest room supplies, linens, and related housekeeping items; as well as other general hotel inventories as assigned, Interviews, recommends for hire, and manages the performance of assigned housekeeping and student support staff, Trains staff in proper room and area setup, cleaning methods, use and storage of chemicals, and related duties, Develops systems and schedules work in order to meet labor cost objectives, Maintains records on employee sick, vacation and personal leave usage; lost and found items; and other areas as assigned, Provides assistance to guests, conferees, and other customers by answering questions, resolving problems and complaints, giving directions, and referring to appropriate personnel, Provides assistance in other general hotel and related areas as assigned, Responsible and accountable, under the direction of the Housekeeping Leader for the efficient overall day-to-day operation of the hotel whilst on duty. Supervisor resume template, Supervisor cover letter examples . Prepares requisitions for replacement inventory. Seeking a position that will enable me to utilize the skills I possess to the maximum extent, in creative and challenging environment, and use my full potential for the growth of the organization and its environment. Mileage will be reimbursed as per the mileage reimbursement policy, Assists in ensuring a safe working environment throughout the facility for all employees by complying with all company safety and risk management policies and procedures, Assists in monitoring employee productivity and provides suggestions for increased service or productivity, Responsible for the coordination of routine responsibilities of employees. Control expenses and minimize waste within all areas of housekeeping, Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books etc, May perform all housekeeping duties necessary including making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction, Speak fluent English, using correct grammar, Maintain a highly positive and friendly image that will reflect well on hotel's overall professional appearance, Able to work in fast paced environment with attention to details, Able to prioritize, organize and follow-up, Able to focus on guest and staff needs, remaining calm and courteous, Must be able to adhere to hotel's dress code and grooming standards, Carrying or lifting items weighing up to 50 pounds, and pushing and/or pulling, Frequently bending, stooping and kneeling, Supervision and ongoing training of Housekeepers, Inspectors and Hospitality Attendant, Continuous visual inspections of Condominiums and units to ensure everything is clean and in working order, Detail oriented; self-motivated; good communication skills; guest service oriented - required, Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters), Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury, Maintain confidentiality of proprietary materials and information, Follow company and department policies and procedures, Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible, Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust, Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible, Speak to guests and co-workers using clear, appropriate and professional language, Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call, Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email), Talk with and listen to other employees to effectively exchange information, Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness, Partner with and assist others to promote an environment of teamwork and achieve common goals, Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists, Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs, Check with the appropriate source (e.g., Housekeeping office, manager/supervisor) for additional assignments throughout the shift, Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift, Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry, Check and resolve issues with discrepant rooms with the Front Desk (e.g., guest was scheduled to check-out but bags were found in the room), Record, monitor, and update list of Do Not Disturb' rooms, Assign rush rooms and rooms previously on the Do Not Disturb' list to Housekeepers as they occur, Communicate with Housekeepers throughout the day to ensure that vacant dirty rooms are cleaned by the necessary time, Basic mathematical skills to prepare moderately complex calculations for reporting, Ability to deal effectively with team members, vendors, contractors, etc, Ability to access and accurately input information using a moderately complex computer system, Ability to Communicate effectively and professionally with team members, written and verbal format, Ability to read and understand memorandum and financial reports, Ability to supervise a team consisting of a large number of people, Knowledge of the housekeeping industry and trends within the housekeeping field, Ability to organize and prioritize work in order to meet deadline, Ability to exercise judgment independently, Ability to prepare the room attendants daily work schedule, Monitor and supervise employee performance standards, Ensure that guest rooms and hallways are properly cleaned and maintained, exceeding our guests' expectations, while adhering to hotel standards and operating in a cost efficient manner, Provide effective training, follow up, support and coaching for all staff under their supervision, Ensure that a healthy and safe working environment is maintained, Ensure that our environmental initiatives are being maintained, Experience with Hotel Property Management System, Responsible for ensuring the highest level of overall housekeeping services throughout the hospital in accordance with company policies and procedures, federal, state and local authority guidelines, Manages the day-to-day planning, organizing, directing and training/development of team members, Assists in screening new applicants and training new staff as assigned, Performs individual tasks related and similar to those performed by direct reports, Analyzes and resolves problems, determines work techniques, monitors for regulatory compliance, maintains production, interprets and supports policies and demonstrates solid subject matter knowledge, Ensures high morale and productivity levels through staff planning, training & development, and ongoing communication including performance reviews, career development and consistent feedback and/or corrective action, Assists Housekeeping leaders in the building of an efficient team of employees, by participating and showing initiative concerning quality hiring, retention and development of colleagues, Responsible for taking a lead role in the coordination of all Housekeeping employees and activities including: office opening and closing, daily room assignments, evening service assignments, special tasks, and shift briefings, Ensures that our colleagues’ appearance is always reflective of our grooming standards and that they are always in a clean and proper uniform, Responsible for communicating all operational concerns to the leadership team and proactively finding appropriate solutions and implementing action, Responsible for maintaining high level of performance, work quality and service standards of Housekeeping colleagues, Ensures guestrooms and public areas are serviced, maintained and prepared in a timely and efficient manner, Ensures completeness of guestroom mini bar items, refill & charge consumptions promptly and alert discrepancies as required, Responsible for liaising with Front Office, Engineering and other departments in the overall operations of the rooms division to ensure the highest level of guest service are maintained, Processes requests and delegates work assignment in a timely manner while adhering to Fairmont’s brand standards, Follows all Occupational Health and Safety regulations, Ensures all Housekeeping Colleagues adhere to the material outlined in the Fairmont Code of Ethics, Ensures key control procedures and adheres to Hotel’s policies with regards to security, Must possess the ability to make informed decisions through organizing, planning & taking ownership to assigned responsibilities, Must have excellent communication skills, both written and verbal, Must be results-oriented by being motivated and driven to meet objectives, Must have the ability to manage several tasks simultaneously, Must be physically fit in order to lift and move furniture and equipment, Proficient in the English language (verbal & written), second language is an asset, Previous supervisory and training/teaching experience is an asset, Must have a strong leadership skills, able to motivate and lead employees to achieve the department’s vision and measurable goals, Assign work to Room Attendants and train personnel in housekeeping duties; may perform cleaning duties, Adjust guest complaints regarding housekeeping service or equipment, Write requisitions for room supplies and furniture renovation or replacements, Examine carpets, drapes and furniture for stains, damage, or wear, Aid in budget control through supervision of employees use of linen, supplies and equipment, Record inspection results and notifies cleaning personnel of inadequacies, Communicate with other hotel departments regarding problems which need their attention, Take the initiative to greet guests in a friendly and warm manner, Familiarity with regulations of the material safety data sheets when using chemicals, Perform routine work or the same task over and over again, Monitor associates productivity and efficiency, Determine types of materials, supplies, machinery, equipment/tools used or merchandise to be bought, stocked & sold, Control the flow and distribution of materials or merchandise and supplies, Provide for the safety and security of the employees or the property, Work directly and efficiently with the Executive Housekeeper to lead the department, Provide clear direction in assigning and instructing housekeeping and laundry staff in details of work. Use our Career Test Report to get your career on track and keep it there. Works side by side with staff to train and model appropriate guest service standards. PERSONAL SUMMARY. In addition, attendance at all scheduled training sessions and meetings is required, Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel's facilities. I am currently employed as a Housekeeping Supervisor with Residence Suites where I am responsible for overseeing a housekeeping staff of 40 employees. A confident and approachable individual who has the commitment, enthusiasm and energy needed succeed in a role as a Housekeeping Supervisor. Vacuuming carpets and mopping and sweeping tile floors. Applies all applicable OSHA requirements to all assigned work. Apply to Housekeeping Manager and more! Keep all Safety Data Sheets up to date and properly posted, Provide for Deep Cleans to bedrooms, apartments, and lobby spaces as needed, Function independently in order to accomplish assigned projects. Advise employees of deficiencies and instruct on corrective action. and persuade guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, co-workers, superiors and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to add and subtract three digit numbers; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel-wide meetings, Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding, Strong interpersonal communication skills, Strong supervisory skills with the ability to supervise large groups of employees, Ability to operate power cleaning equipment, Thorough knowledge of cleaning materials, processes, and equipment, Ability and willingness to respond to emergency situations, Sufficient strength and dexterity to perform duties and responsibilities of this job, including heavy work, Ability to wear and use personal protective equipment, Valid driver’s license for the state of New Hampshire, Ability to effectively present information in one on one and small group situations to customers, clients and other employees of the organization, Ability to perform these operations using units of American money and weight measurement, volume, and distance, Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form, Must be able to resolve conflicts and delegate responsibility, Will work both inside and outside. genuine hospitality and teamwork on an ongoing basis, Assuming the responsibility to notice when the guest is not satisfied and using their best judgment as to when it is appropriate to use 100% Guest Satisfaction, Assists in training all housekeeping staff, Assures that the Front Desk has room inventory in a timely manner, Supervises the Housekeepers, inspects guestrooms and public areas throughout the resort, Assures that the employees have the supplies necessary to perform their duties, Perform shift associated work such as room assignment, vacant room discrepancy reports, and departure reports, Documents and communicates maintenance request to engineering department to ensure resort service quality standards are met, Responds quickly to guest requests in a friendly manner. Submit all paid invoices and receipts in a timely manner to the Facilities Manager, Schedule repairs or replacement of housekeeping equipment with maintenance staff and Facilities Manager. Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and … His/her job description entails making sure that cleaning services are carried out in a professional manner and efficiently too. -required, Previous supervisory experience. Download and create your own document with Housekeeping Supervisor Resume (64KB | 1 Page(s)) for free. Making sure rooms, meeting rooms, and banquet halls are clean and equipped is the job of the housekeeping supervisor or … Housekeeping Supervisor Resume Examples. Housekeeping Supervisor Resume Template. Present accurate bills to Executive Housekeeper for approval, General Skills:Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data, Technical Skills:Thorough knowledge of hotel and housekeeping department operations; thorough knowledge of computerized hotel systems; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff; ability to maintain staff and guest confidentiality at all times; ability to accept responsibility for actions of others; ability to manage by example; exceptional oral communication skills to ensure ability to negotiate. Housekeeping resume sample Clean up your credentials to get hired as a housekeeper. Proficiency in Microsoft Office, Opera Property Management System, HotSOS, Assists the Housekeeping Manager with daily duties, Ensures that all housekeepers report to duty punctually, well-groomed, and in proper attire, Assists in the development and implementation of schedules, duties, apparel, appearance, and conduct of all housekeeping staff, Directs the control of linen counts and handling, and maintains an inventory of rooms, Ensures that all work areas are neat, clean, and organized and performs such other duties as required or directed, Responsible for ensuring that employee housing is cleaned twice each week, Develops and implements processes, procedures and standards for assigned departments which support achievement of service and financial goals, Prepares annual budget; monitors achievement of budget and takes corrective steps as appropriate, Inspects rooms, public space and back-of-the house areas continually, Determines appropriate staffing levels for forecasted business and schedules employees accordingly, Develops and implements process for providing employees with customer service, technical and safety training on an ongoing basis, Ensures health/safety of employees and guests by maintaining hotel in accordance to statutes and regulations and directs and trains staff accordingly, Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc, Manages operation of (and/or outsourced relationship with) laundry, Monitors assigned departments with compliance to safety standards, Coordinates room availability with the Front Office Manager, Coordinates room maintenance with Director of Engineering, Provides genuine hospitality and teamwork on an ongoing basis, Assumes the responsibility to notice when the guest is not satisfied and works to resolve, Manage the Housekeeping Department in the absence of the Executive Housekeeper, Ability to read and write in order to complete necessary reports, Ability to communicate effectively and pleasantly with guests and staff as necessary, Excellent English language skills both written and verbal, Must be able to work AM Shifts every day of the week; including weekends and holidays, Excellent interpersonal and problem solving skills, Bachelor’s Degree or equivalent, preferred, Knowledge of tools, equipment, services and supplies facility operation, Strong interpersonal, verbal and written communication skills, Excellent interpersonal skills to communicate with all levels of Maintenance, Management and Client, Must possess strong aptitude and skills using Microsoft Office Suite applications (i.e., Word, EXCEL, PowerPoint, Access, Outlook), Responsible to manage supplies including ordering, and inventory of all housekeeping items, Ensure that servicing the hotel guests in a friendly and efficient manner is the #1 priority, Must be able to stand or walk for up to 8 hours. 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